Services

Our Promise

We promise to show respect to our customers by responding promptly to all customer calls, day and night, 24/7.

We promise to offer quality compatible instruments and consumables to make life easier for our customers by limiting the number of suppliers they must interact with.

We promise to rise to the challenge when a customer is facing a difficult problem.  We go out of our way to ensure that customers are pleased with our service by not leaving the site until the problem is resolved.  If we can't fix the issue, we will refer the customer to someone who can.  

We promise to make ourselves available to help customers with other problems they may be experiencing in the lab and give advice on how best they might solve them. 

We promise to provide direct, honest communications in every situation, every time. 

We service our customers' instruments with care and with the highest quality possible.  

Our Customer Service

We at Black Dog pride ourselves on customer service.  Ask any of our clients, our clients come first, period.  We do what we do best, and we do it best every time. We offer unlimited support for our products.  Contact Black Dog Solutions for custom-tailored assays and consumables for your FLIPR that works consistently on every FLIPR ©, every time.

Our Training

Consistent results require complete knowledge of the fluorescent light imaging process. Black Dog  has 20 years of experience working with FLIPR's ©,  cellular assays, and fluorescence light imaging equipment.  Black Dog  can provide you with assays custom-tailored to meet your specific experiment and testing needs.