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"I depend heavily on my FLIPR®'s being in proper operating condition. To me, he takes the importance of a working FLIPR® very seriously. He displays all the best attributes one could expect from a field service engineer."
Dr. David W.
Bristol-Myers Squibb
"I came to know Mr. Leen when he serviced one of our FLIPR® devices [at Abbott Laboratories]. We were very impressed by Mr. Leen, he was extremely diligent and did not hesitate to contact me out of hours...and was more than willing to change his itinerary and fly out to us with only a couple of hours notice. On arrival at Abbott Laboratories (after a very early flight) he proved himself to be very proficient and courteous and was obviously highly skilled with such instruments. Mr. Leen demonstrated great professionalism and he offered to change his scheduled evening arrangements in order to ascertain that our device was running properly."
Dr. Jayne C.
Abbott Laboratories
"Tom is the man responsible for success or failure in our lab, as our research is heavily dependent on the use of a fluorescent imaging plate reader (FLIPR®) which is manufactured, sold, and serviced solely by Molecular Devices. When I first met Tom, he was new to the company and its equipment by immediately impressed me with his innate mechanical understanding. He is careful, thorough and logical in his dealings with the various quirks and eccentricities of this complex equipment, which include hydraulics, mechanical stages, lasers, mirrors, air pressure, water pressure, computer interfaces, software machinations, and temperature regulation. Tom's past experience with many types of equipment had obviously prepared him to troubleshoot and discern complex equipment problems, then efficiently resolve them."
Kelly M.
Schering-Plough Research Institute
"Tom had made multiple service calls to my site and has always met or exceeded my expectations. He has helped me work through a number of problems with our FLIPR® instrument. In preparation for a service call, Tom would have replacement parts shipped ahead so that he could make the repairs as quickly as possible. Several days after a repair he would call to follow up and verify that my instrument was working as it should. I always felt that Tom took customer service very seriously and strove to provide me with the knowledge and service I needed to get the most out of my FLIPR®."
Dr. Joseph G.
The R.W. Johnson Pharmaceutical Research Institute
"[Tom] is highly aware of people and their work space as he maintains equipment with quality work in a timely manner. To compound this, he has substantial "people" skills as he will converse with physicians and housekeeping staff with equal ease."
Robin A.
ART Clinic
North Carolina Memorial Hospitals
"[Tom] provides excellent service maintaining our equipment for the Laboratory. He is very responsible and knowledgeable. He is always available to do his work or to offer his help whenever you need him. He will assure his job is first quality and to your satisfaction. He follows up with any pending job. As the Equipment Specialist for the Core Laboratory, it is my responsibility to keep all the equipment at an optimum level; he is always there to assure this goal is achieved. His concern for customer satisfaction is exceptional."
Ivette M.
UNC Hospitals/Core Laboratory
"After working with him in many capacities, I have learned that Tom is one of the rare individuals who is motivated purely by the knowledge that his customers have received the best service available. In the 22 years that I have worked in the customer service field, I have to state that Tom's candid approach, diligent work ethic, and experience with which he performs his work falls into the top 1%...Procrastination is not a word in Tom's vocabulary."
Peter L.
Product Manager, Eastman Kodak Co.
"Tom is a confident, competent engineer who responds quickly by phone to offer help or keep us "up and running" until he can arrive. Tom is always pleasant, courteous and professional...Tom follows up his service calls routinely with a phone call to ensure that the problem is completely rectified."
Margaret K.
MRI
"[Tom] completed the job in time and at a lower cost than originally estimated. Years after the completion of the project, Tom always stopped by and asked about how the system was performing. This is true customer-number-one attitude."
Dr. Yun C.
Eastman Kodak Company
"Tom worked independently with staff, supervisors and manager. His technical expertise and competence was recognized throughout the departments. For me it was his ability to manage all issues within the department with little support from management."
Thomas B.
Premier, Inc.