Our Mission

Delivering the highest quality service and laboratory products.

Black Dog’s mission is to deliver the highest quality service and laboratory products to our customers and to guarantee honesty, integrity, and respect in our offerings. 

    • Black Dog appreciates the choice that our customers have made in choosing us, and we pledge to always treat them with the utmost respect and integrity.


    • Black Dog will provide quality service at reasonable costs. We will discuss our findings with our customers and offer various options to repair a problem.


    • Black Dog will rise to the challenge when a customer is facing a difficult problem. We ensure that customers are pleased with our service by not leaving the site until the problem is resolved.


    • Black Dog responds to all customer calls promptly, day and night, 24/7.


    • Black Dog offers quality technical laboratory services and scientific products, both laboratory instruments and consumables, in order to ensure that our customers achieve their research goals.


    • Black Dog tracks every order from inception to delivery and notifies its customers of the order’s delivery so they can be assured that their scientific products are available when needed.


    • Black Dog will assist customers with other problems they may be experiencing in the lab and give advice on how best they might solve them.


    • Black Dog provides direct, honest communications in every situation, every time.


  • Black Dog will service its customers’ laboratory instruments with care and with the highest quality possible.