Service for FLIPR® Instruments

Providing the highest quality service for all FLIPR® generations.

Black Dog specializes in technical service for FLIPR® fluorescence imaging plate readers and FLIPR Tetra® high-throughput cellular screening systems.

Black Dog Technical Services built its business by providing quality technical service and support for FLIPR® fluorescence imaging plate readers. Since that time, we have added service options for new FLIPR® generations, including the FLIPR Tetra® high-throughput cellular screening system. We have extensive experience in servicing fluorescence plate readers and high-throughput screening instrumentation. This experience combined with one of the largest spare parts inventory for FLIPR® high throughput screening systems ensures that we consistently provide quality service in a timely manner.

FLIPR Fluorescence Microplate Readers

Instrument service options include:

Time & Material Billing
Onsite labor charge per hour, zone travel charge, travel expenses, and any parts are billable to the customer.

Preventative Maintenance
Set price for the preventative maintenance (PM) with the zone travel charge & travel expenses associated with the PM billable to the customer.
– Parts additional, if needed

Preventative Maintenance Contract
All Labor and Travel costs associated with providing two (2) semi-annual comprehensive PMs to the FLIPR® system.
– A comprehensive PM requires between 12 to 16 hours.
– Preventative Maintenance Contract customers receive a 10% discount on any labor charges and parts during the term of the contract in addition to priority scheduling for PMs and service calls.

Labor and Travel Contract
All Labor and Travel costs associated with the repair and maintenance of the FLIPR® system are covered by this contract.
– Parts additional, if needed.
– Customers receive a 20% discount on parts during the term of the contract.
– Two (2) semi-annual comprehensive PMs are provided in the terms of this contract.
– Customers receive priority scheduling.

Full Service Contract
All Labor, Travel, and Part costs associated with the repair and maintenance of the FLIPR® system are covered by this contract.
– Two semi-annual comprehensive PMs are provided in the terms of this contract.
– Customers receive priority scheduling.

Full Service Contract “PLUS”
All Labor, Travel, and Parts costs associated with the repair and maintenance of the FLIPR® system are covered by this contract.
– Two semi-annual comprehensive PMs are provided in the terms of this contract.
– The pipettor and camera/controller system are exchanged for refurbished systems in order to further ensure superior performance.
– Customers receive priority scheduling.

 

FLIPR and FLIPR Tetra are registered trademarks of Molecular Devices Corporation.
The services of Black Dog Technical Services, Inc. are not affiliated with, sponsored by, nor endorsed by Molecular Devices Corp.

FLIPR® instrument services include:

  • Time and material billing
  • Preventative maintenance
  • Preventative maintenance contract
  • Labor and travel contract
  • Full service contract
  • Full service contract “PLUS”

 

To get a service price quote or to arrange for service, please call Black Dog at 1-919-816-7278 or email support@blackdogts.com.